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Frequently asked questions

Meeting rooms

How far in advance can I book a boardroom/meeting room?

Through our online booking system you can book in as far in advance as you please. All APSO clients are given a personalised log in to be able to personally manage their boardroom and meeting room bookings.

COVID-19Serviced offices

I’m interested in your offices but can’t not inspect at this time. What should I do?

If you are unable to physically inspect our offices, get in touch with us today and we can arrange a video tour with one of our friendly Consultants. The Consultant will be able to take you through a walk of the office and answer any questions you have. Whatever platform your prefer – Facetime, WhatsApp, Zoom, Skype, Google Hangout – we can cater to you.

Book a video tour today.


Will mail services continue during the COVID-19 isolation period?

As long as Australia Post and courier services are delivering mail, we will be able to accept and handle mail as per your instructions.


How will telephone answering services continue during the COVID-19 isolation period?

APSO will continue to answer phone calls for all telephone answering clients as usual. In the event of a forced shutdown, APSO will continue to provide this service remotely.


Are all APSO locations still open during this uncertain time?

In light of the changes that we are seeing across Australia in response to COVID-19, we want to reassure you that APSO is still fully operational.

The health and wellbeing of our clients and staff are of the upmost importance. We are taking extra precautions, following guidance from the Department of Health Services and Government, to ensure our staff and clients stay safe and healthy.

We are treating the current situation seriously while simultaneously ensuring the continuity of services to our clients and partners.

APSONetworkingServiced officesSetup

Are the offices ‘private’, or is it more of a communal space for people to use?

The serviced offices across all of our locations are private offices. It is important to note that whilst all offices are private, we still promote a collaborative and networking driven environment.  This is made possible from having so many start ups and small to medium businesses within each complex who are looking to form invaluable business connections. Our St Kilda Rd Towers and Collins Street Tower locations also provide a business lounge which serves as a communal coworking space that all clients have access to.

Serviced offices

What are the advantages for a small business in using serviced offices?

A serviced office is a perfect solution for a start up or small business.  It provides companies with a flexible, low cost and mostly importantly stress free opportunity to set their office up without having to worry about long term commitments or the many overheads that come with commercial office space.  Signing up with the right serviced office provider for your business also provides you with the peace of mind that you have the ongoing support you need to turn your business into a success.

Serviced officesVirtual offices

What is the difference between a serviced office and virtual office?

The biggest difference between a serviced office and a virtual office is that a virtual office does not provide you with any physical office space.  This enables virtual office clients to portray a professional business address without the overheads of an actual office space, giving them credibility and prestige. Besides this, many of the services are the same such as telephone answering, administrative support, reception services and mailing address. It is important to note that virtual office clients are still able to access temporary office space and coworking space or make use of on-site facilities such as boardrooms at a reduced rate.

FurnitureServiced offices

Can I bring in extra furniture to my office?

Whilst we allocate furniture to a suite based on the number of people it is for, APSO clients are able to bring in their own furniture. Alternatively we can assist you with hiring or purchasing additional furniture at a competitive price.

Internet/PhoneServiced offices

What is provided with telephone answering?

Overflow telephone answering consists of our professional receptionist answering your busy/no answer calls in your company name or as per your chosen instructions.

Full telephone answering packages can also be purchase which allows your company to utilise our vibrant reception team to act as your personal receptionist; answering all your calls in your chosen greeting and then transferring these through to landline, mobile, voicemail or voice to email.

Serviced officesVacating

How much notice do I have to give to leave?

Your serviced office agreement will dictate how many days written notice will need to be given prior to vacating your office.

Meeting roomsServiced offices

Do you rent out office space on a daily or weekly basis?

We often have offices available on a daily or weekly basis but its best to speak to our team to see what the best office solution if for you. We also have coworking space located at Collins Street Tower in Melbourne CBD and St Kilda Rd Towers on the CBD fringe, where communal workspaces can be hired on an hourly or daily basis with free Wi-Fi, coffee, tea and newspapers.

COVID-safe workspaces

APSO have been working hard to provide a safe environment for our clients to return to work. We are going above and beyond the recommended sanitations standards and have plenty of space to adhere to social distancing regulations.