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FAQ aboutVirtual offices

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What is the difference between a serviced office and virtual office?

The biggest difference between a serviced office and a virtual office is that a virtual office does not provide you with any physical office space.  This enables virtual office clients to portray a professional business address without the overheads of an actual office space, giving them credibility and prestige. Besides this, many of the services are the same such as telephone answering, administrative support, reception services and mailing address. It is important to note that virtual office clients are still able to access temporary office space and coworking space or make use of on-site facilities such as boardrooms at a reduced rate.

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How do APSO differ from their competitors?

APSO provide clients with inspirational workspaces and a passionate team of professional support staff to help your business thrive. Not only do you have the opportunity to upgrade your office at any time as your business grows, but our offices are also carefully styled and designed by our in-house team using only the best in modern furniture and accessories.

Our sites also act as one stop shops, providing an exciting range of on-site services and facilities to ensure you get the most out of your work/life balance by being able to make the most of your work day.

Virtual offices

If I have a virtual office can I advertise all of your different addresses or do I have to choose one?

The  package includes one address. If you need multiple addresses, please speak to our Virtual Office Manager via the Contact Us page for options and current offers.

Virtual offices

Are my telephone calls answered by a local receptionist or overseas?

Your receptionist is based on-site, at your chosen office location.

Virtual offices

What are your office opening hours and what happens to my after-hours telephone calls?

Our office opening hours are 8:30am to 5:30pm, Monday to Friday. After hours calls can be diverted to your mobile (call costs apply) or utilise our free voice to email message service.

Virtual offices

What happens if my client walks into the office without first making an appointment?

Your client will be greeted by your professional receptionist, a message taken and sent to you via email unless you instruct us otherwise.

Virtual offices

Do I pay monthly or 12 months in advance?

Payments are required monthly, one month in advance for the package fee.

Virtual offices

Do you charge set-up fees or exit-fees when setting up my virtual office package?

No, we don’t charge any set-up fees or exit fees.

Virtual offices

Are there any hidden fees with my virtual office package?

No, we provide you with very detailed information including price lists for additional services. In addition, the package inclusions are clearly outlined.

Virtual offices

Can I upgrade from a virtual office to a serviced office?

Yes, you can upgrade to another virtual office package or serviced office at any time throughout your chosen term.

Virtual offices

Do I have access to meeting rooms and boardrooms during hours and after-hours?

Yes, arrangements can be made for after-hours access to most of our buildings. Please note that there is an additional charge for any after-hours bookings. Speak to our Conferencing Sales Coordinator via the Contact Us page for further information.

Virtual offices

Can APSO make appointments in a calendar on my behalf?

Yes, you can set-up a Google calendar and provide the APSO team with access. There is a small fee for each calendar entry.

COVID-safe workspaces

APSO have been working hard to provide a safe environment for our clients to return to work. We are going above and beyond the recommended sanitations standards and have plenty of space to adhere to social distancing regulations.